Medical Records Clerk
This role will be taking inbound calls, responding to emails, and processing requests for ROI (Release of Information). They will be responding to 80+ calls and emails per day and assisting with administrative duties handling medical records. Because of COVID, there aren't any in-person requests, but it is a possibility in the future.
Essential Duties and Responsibilities:
- Uphold and maintain standard of quality and excellence in the Customer Services Department.
- Respond to customer inquires with a professional positive attitude as quickly as possible.
- Maintain departmental standard of answering and resolving a minimum of 50 inbound customer service calls per day.
- Identify and report errors and quality deficiencies.
- Escalate Members’ service issues for immediate attention.
- Resolve customer issues and complaints to ensure customer goodwill.
- Identify problem areas and work on strategies that will improve the Customer Services Department.
- Work with management to attain departmental goals.
- Work as a team with other customer service representatives to ensure optimum customer satisfaction.
- Back up to train new hires, maintain and update training materials.
- Back up for voice mail and email support and process faxes.
- Back up to provide 1st level escalation for CS team members.
- Back up for Quick View and all electronic products.
- Communicate with management regarding creative concepts and objectives, which may benefit the company.
- Perform other tasks and duties as necessary to assist management team, enhance the position of the company, and improve overall quality of the company.
Skills:
Medical records management, medical record, EMR, Electronic medical record, Records management, EHR, HIPPA, Data entry, Scanning, Customer service, Health care, Medical, Icd-10, Filing, Microsoft word, Clerical, Microsoft office, Microsoft excel, Medical terminology, 10 key, Healthcare customer service, Microsoft outlook, Medical charts
Top Skills Details:
HIPPA
Healthcare Terminology
Customer Service
Additional Skills & Qualifications:
- HIPPA experience and knowledge/understanding
- Clerical/Office Experience
- Customer Service Oriented
- Tech Savvy
- High School Diploma
PREFERRED:
- Hands on healthcare experience
- Medical certification
- Medical Records experience
Experience Level:
Entry Level