Analyst I/II - Environmental Services Department
Job ID#: 1901634
Salary Range: $69,139.20-$91,707.20 Annually
Closing Date: Thursday, September 26, 2019
About the Department
The Environmental Services Department (ESD) is a place where people do great work and make a difference. To see some of the first-rate work ESDers have accomplished in the past fiscal year, review the ESD 2018 Annual Report (http://www.sanjoseca.gov/esdannualreport). For more information about the department, please visit our website www.sjenvironment.org or @sjenvironment on Twitter, Facebook, and Instagram. What is it like to be an ESDer? Watch this video: Day in the Life (https://www.youtube.com/watch?v=NDI5f8lFT6M). Join us to make a difference!
Positions & Duties
Additional Salary Information:
Analyst I: $33.24-$40.42 hourly; $69,139.20-$84,073.60 annually
Analyst II: $36.28-$44.09 hourly; $75,462.40-$91,707.20 annually
The actual salary will be determined by the final candidates’ qualifications and experience. Effective July 1, 2018, all employees holding positions in this classification shall receive an approximate five percent (5%) ongoing non-pensionable compensation increase.
About the Position
The Environmental Services Department (ESD) is recruiting to fill an analyst position to become a part of the Customer Information System (CIS) Operations team. The analyst will use the CIS Infinity system to manage revenue generation efforts to ensure the financial sustainability of its programs, services, and facilities. The CIS Infinity system is shared by multiple departments and provides data and billing information for ESD’s utility programs, including recycling, municipal water, storm sewer, and sanitary sewer services as well as a management database for over 350,000 residents and customer calls per year. This position will be a super user in the CIS Infinity application and will provide support for the billing and maintenance functions in CIS Infinity for all ESD programs, including assisting in system updates, maintenance, configuration, and interdepartmental operational support. The analyst position will report to the CIS functional support senior analyst and will be located at the Municipal Water System 3025 Tuers Road, San Jose, CA 95121, but may work offsite as required.
Typical duties and responsibilities include but are not limited to:
Support billing functions with the primary focus of ensuring accuracy of customer information, services, premises, and rate data in CIS Infinity.
Research and input new premises data for all programs and use outside resources to validate premises information.
Configure rates and fees in CIS Infinity and coordinate updates with internal City departments and divisions.
Monitor interface files with external vendors for bill print and online payments with the goal of validating files, identifying errors, and coordinating the corrections.
Create daily, weekly, and quarterly reports as necessary to monitor data input in CIS Infinity and make corrections as necessary.
Analyze large data files to determine data exceptions, trends, accuracy of data, and other attributes required to complete assigned tasks.
Assist with external site audits to determine types of premises and required services.
Work with multiple internal and external stakeholders in order to maintain the integrity of system information within CIS Infinity.
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
Minimum Qualifications
Analyst I
Education: A Bachelor’s Degree from an accredited college or university.
Experience: None.
Analyst II
Education: A Bachelor’s Degree from an accredited college or university.
Experience: Two (2) years of increasingly responsible professional staff analytic or administrative experience conducting studies, organizing and analyzing data, and preparing reports, recommendations, or conclusions for a functional area in budget, finance, grant administration, organizational analysis, general administration, or human resources.
Acceptable Substitution: Experience as a Staff Specialist with the City of San José may be substituted for the education requirement on a year for year basis.
Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent, or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.
Competencies
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:
Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach.
Collaboration – Develops networks and builds alliances; engages in cross-functional activities.
Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.
Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.
Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.
Flexibility- Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment.
Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
Teamwork and Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
The Job ID for this opening is 1901634. To view the full announcement and to apply, please visit http://sanjoseca.gov/citycareers. If you have questions about the duties of this position, the selection or hiring processes, please contact Lupe Rodarte-Velasquez at lupe.rodarte@sanjoseca.gov or 408-635-4044.