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Information Technology Intern Paid - PT

The City of Delray Beach is seeking an IT student to participate in an internship program for desktop support services. This is a perfect opportunity for a college student to get hands-on training and real-world experience in the IT field. 
 
Essential job functions:
  • Strong customer service skills
  • Assist in design of Best Practices and Process Improvement for data entry
  • Assist in maintaining inventory records and documentation for equipment.
  • Install and help implement personal computer hardware and software
  • Troubleshoot technical issues with desktop computers, laptops, network printers, scanners and smart-phones
  • Respond to inquiries from the IT Service Desk System; document and close tickets upon completion
  • Assist with desktop support of printers and peripherals
  • Assist with desktop support of applications
  • Responsible for assist with audio/visual support for meetings
  • Work with mentor to set development goals to satisfy college internship requirements
  • Participate in employee development programs
  •  
Knowledge, skills, abilities and personal characteristics:
  • Coursework in Information Technology, Information Systems or Computer Science
  • Strong Analytical skills
  • Strong IT skills including Microsoft Office 2010
  • Ability to employ critical thinking to accomplish goals
  • Strong organizational, oral and written communication skills
  • Ability to establish and maintain effective working relationships with City employees and citizens
  • Ability to prioritize tasks and efficiently manage time
Learning Goals
·        Knowledge of city government and interdepartmental relationships
·        Understand role of IT in a Public environment
·        Knowledge of process in creating effective policies and procedures.

 
Minimum Qualifications


*** Current undergraduate or graduate college student in IT field.***